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Delivery, Returns and Terms & Conditions

Welcome to the Tiles For Less Terms and Conditions (“T&Cs”).

By placing an order you agree to be bound by the T&Cs set out below.

1. Ordering Goods

1.1 The steps required to create a contract between you and us (“Contract”) are as follows:

(a) Online – You will be guided through placing an order by a series of simple instructions on the Website.

1.2 Our Acceptance

All orders are subject to acceptance by us, and we will confirm our acceptance and complete our Contract with you by confirming your order by sending you an email that confirms the goods will be dispatched to you (the “Order Confirmation”) or by dispatching the goods you have ordered to you, unless we have notified you that we do not accept your order, or you cancel your order in accordance with the instructions in condition 4 below.

2. Pricing, processing your orders and payment

2.1 The price of any goods will be as quoted in our catalogue or on the Website except in cases of obvious error. In the event of obvious inaccuracies, we reserve the right not to fulfil and/or to cancel any orders placed by you in reliance on the inaccurate prices.

2.2 Prices are payable in £ sterling and are liable to change at any time

2.3 Changes will not affect orders in respect of which we have already sent you an Order Confirmation.

2.4 Payment by credit or debit card received by us via the Website will be taken from your card at the time we receive your order, once we have checked your card details and whether the stock is available. Any payment made to us will be refunded if we do not accept your order.

2.5 Whilst it is our intention to keep our Website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.

3 Ordering, availability and delivery

3.1 Your order will be fulfilled within 30 days of the date of the Order Confirmation, unless there are exceptional circumstances (see condition 9).

3.2 Please take care when inputting or providing your delivery address details. We cannot be responsible for the cost of orders which are lost or cannot be delivered due to incorrect details.

3.4 UK Delivery

a) UK Mainland: Cost various depending on area or free if you spend over £750.

3.5 Royal Mail and Parcel Force deliveries normally require a signature.

If you wish your parcel to be left without a signature, you may authorise us to do so by informing us or by entering this request in the Delivery Notes box at the checkout. We do not accept any responsibility for lost or missing parcels, so please ensure you ask for the parcel to be left in a secure place or state an alternative delivery address such as your work address, or request we leave it with a neighbour if you are not in.

3.6 Upon receiving your order, please check the items are correct and contact us as soon as possible on sales@tiles4less.com (and in any event within a reasonable time after receiving your order) to inform us of any discrepancies.

4. Consumer Rights

4.1 If you are contracting as a consumer, you may cancel any Contract between us at any time within 14 days, beginning on the day after you received the goods. In this case, you will receive a full refund of the price paid for the goods in accordance with our refunds policy set out in condition 5 below.

4.2 To cancel any Contract between us, you must inform us by either emailing sales@tiles4less.com or telephoning us on (01530) 815555 and return the goods to us in accordance with condition 5 below.

5 Refunds and Returns

5.1 When you return goods to us under condition 4:

a) where the goods are not defective, we will process the refund due to you as soon as possible and, in any case, within 28 days of our receipt of the goods or of proof of your return of the goods. In this case, we will refund the price of the goods in full excluding original carriage paid and the costs you incur in returning the item to us.

b) if you claim that the goods are defective, or not in accordance with their description, we will examine the returned goods and will notify you of your refund by either post, telephone or email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you that you were entitled to a refund for the defective goods. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you, provided you return the full order to us using our Order Returns Form (copy available on the Website).

d) if you wish to exchange the goods, and would like more information on how to do so please email us on sales@tiles4less.com within 14 days of receipt of the goods. We will not charge you to return the replacement goods to you, but unless the goods are faulty or not in accordance with their description we will not refund the costs you incur in returning the goods to us.

5.2 Goods can be returned to us at your cost within 14 days of delivery. You can handle the goods when you receive them to check that they are as you expected, in the same way as you would handle goods in a shop to decide whether to buy them. We may reduce the amount we refund to you where you have used the goods beyond the handling necessary for you to make sure the goods are as you expected. This does not affect your statutory rights where the goods are faulty or not as described.

5.3 Returns may be made by downloading an Order Return Form from the website. Please contact us on sales@tiles4less.com if you require further details.

5.5 Personalised, custom-made or made-to-measure goods or special orders are non returnable.

6 Risk and Title

6.1 The goods will be at your risk from the time of delivery.

6.2 Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.

7 Our Liability

7.1 We warrant to you that any goods purchased from us are of satisfactory quality and reasonably fit for the purposes for which similar products are commonly supplied.

7.2 We shall not be responsible to you or any third party whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection with the performance or non-performance of our obligations under these T&Cs, including such damage as may be reasonably foreseeable at the date you order the goods.

7.3 Nothing in these T&Cs shall exclude or restrict our liability a) for death or personal injury caused by our negligence; b) under section 2(3) of the Consumer Protection Act 1987; c) for fraud or fraudulent misrepresentation; or d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

8 Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control and our performance under any Contract between us is deemed to be suspended for the period that the event continues.

9 General

9.1 These T&Cs are governed by English law. Any dispute arising from, or related to, these T&Cs shall be subject to the exclusive jurisdiction of the courts of England.

9.2 A person who is not a party to these T&Cs or any Contract between us shall have no right to enforce any term of the T&Cs.

9.3 If any provision of these T&Cs or any provisions of any Contract between us are found to be invalid, unlawful or unenforceable by a court to any extent, such provision will to that extent be severed from the remaining provisions, which will continue to be valid to the fullest extent permitted by law.

9.4 We may assign, charge or transfer any of our rights or subcontract any of our obligations under these T&Cs or any Contract to any third party at any time. You may not assign, charge or transfer any of your rights or subcontract any of your obligations under these T&Cs and/ or any Contract between us except with our specific prior written permission in writing.

9.5 We reserve the right to revise and amend these T&Cs from time to time. If you place an order after the date on which the changes come into effect this will indicate your agreement to be bound by the new T&Cs.

9.6 We will take all reasonable care to verify the accuracy of all product details, descriptions, pricing information and photographs which we place in our catalogue or on the Website, but we make no warranties or guarantees in relation to the accuracy of the information. Some details, such as colour, may not be a true representation.

9.7 If we fail to exercise any of the rights or remedies to which we are entitled under any Contract between us, this shall not constitute a waiver of our rights and shall not relieve you from compliance with your obligations.

Returns & Refunds

We are happy to refund or exchange goods if returned within 28 days of purchase. This excludes personalized, customised products or special orders. The goods must be returned unused, and in the condition which they were sent out.

Re-package the goods in the original packaging ensuring the original labels are attached.

Please complete the Order/Returns form, and state clearly your requirements, whether you require exchange goods or refund.

Return the goods to the Post Office or other courier, and please ensure you retain a certificate of posting, and that the goods are insured against loss or damage.

In the unlikely event that you receive a faulty item, please contact us on sales@tiles4less.com before returning the item.

To print a Returns form please click here.

Return all goods to Unit 1, Stephenson House, Ashby Road, Coalville, LE67 3LA

If you wish to cancel your order or have any queries, please e-mail sales@tiles4less.com